Standard terminology for someone who is deaf is “hearing impaired”. Interesting. Why don’t they say, “listening impaired”? Because there’s a difference between the two words. A crucial difference. But how many of us really know what that difference is?

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Angels, stars, superheroes – whatever we call them – they are the mainstays of our organisations. 

 “Anything juicy that gets my brain working is usually right up my alley,” says Executive Assistant, Karmyn Ingram. Read more >>

If you do, watch out! Melbourne’s Donut King manager, Jim Martinoski, was recently fined $12,000 for using the “F” word and bullying an employee, Jennifer Claus. Read more >>

Oprah Winfrey never misses an opportunity to praise her team. Knowing that her real power comes from having a loyal, integrated and empowered team, Winfrey actively encourages an open-door policy.

Authors of The New Leaders, Transforming the Art of Leadership into the Science of Results, Goleman, Boyatzis and McKee, are convinced that emotional intelligence accounts for the differences in performance between average and exceptional leaders. They argue that the ultimate leader is firm and fair, leads by example, has empathy, expertly resolves conflict and understands the dynamics within an organisation. Read more >>